Breakthrough - I
Jack’s hand trembled as he hung up the receiver in his office at the Web Technology Support Center. He felt drained and faint. His short stature and portly torso, along with his receding hair line and disheveled gray hair were further diminished by the bleakness that was growing around him. The helpdesk’s notification, it couldn’t be happening, all their business customers’ computers offline? Again, the phone rang. He glanced at the clock on his desk, 4:30PM. He answered.
“Jack, looks like we’ve got a lot of work to do. This worm has wiped out all our customers’ systems, ours included. Do we have enough support resources available? Since its Sunday afternoon we have a few hours head start before the work week. But we need to have everyone completely back online within two weeks and our major clients back up in the first week.” It was the store owner. Jack suddenly felt inept as he recalled Zip’s advice for a disaster recovery plan that would support their customers in this type of event.
He stood up at his desk as he responded, “Yes sir, we’ve already begun planning the recovery.” Jack hated the thought of Zip’s insight. He was the Web Technology Services Center Store Manager. He was more experienced and had more business savvy than she could hope for in her three years in management. All she needed to do was do as she was told. He’d better get Zip going on this right away. He sat down as he punched her speed dial number in his cell and waited.
“Hello.”
“Zipora, this one is huge! Get all the technical resources working ‘round the clock on this disaster,” Jack said, as he leaned back in his chair. “I assume you’ve been notified about the worm and that all our clientele’s business systems are offline?”
“Yes sir, I’m on it—tech support, twenty-four hours a day, until all our customers are back online,” she pledged.
“You have two weeks, Zipora. Two weeks to get all the business customers back on line. Is that
clear?”
“Clear sir, but impossible. We don’t have enough technical resources to cover all our customers in that range of time. There’s too many servers.”
“If you want your job, you’ll get it done.” Click.
To be continued...
Copyright © 2007 by Miss Mary
“Jack, looks like we’ve got a lot of work to do. This worm has wiped out all our customers’ systems, ours included. Do we have enough support resources available? Since its Sunday afternoon we have a few hours head start before the work week. But we need to have everyone completely back online within two weeks and our major clients back up in the first week.” It was the store owner. Jack suddenly felt inept as he recalled Zip’s advice for a disaster recovery plan that would support their customers in this type of event.
He stood up at his desk as he responded, “Yes sir, we’ve already begun planning the recovery.” Jack hated the thought of Zip’s insight. He was the Web Technology Services Center Store Manager. He was more experienced and had more business savvy than she could hope for in her three years in management. All she needed to do was do as she was told. He’d better get Zip going on this right away. He sat down as he punched her speed dial number in his cell and waited.
“Hello.”
“Zipora, this one is huge! Get all the technical resources working ‘round the clock on this disaster,” Jack said, as he leaned back in his chair. “I assume you’ve been notified about the worm and that all our clientele’s business systems are offline?”
“Yes sir, I’m on it—tech support, twenty-four hours a day, until all our customers are back online,” she pledged.
“You have two weeks, Zipora. Two weeks to get all the business customers back on line. Is that
clear?”
“Clear sir, but impossible. We don’t have enough technical resources to cover all our customers in that range of time. There’s too many servers.”
“If you want your job, you’ll get it done.” Click.
To be continued...
Copyright © 2007 by Miss Mary
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